Last updated: October 2025
Ridelo is a mobility platform operated by Ridelo E-hailing (Pvt.) Ltd. that connects:
Riders (Users) who request transport services,
Drivers who provide those services, and
Agents who recruit and manage drivers.
Ridelo provides in-app wallet features to manage ride payments, commissions, and referral rewards within the ecosystem.
These wallets do not represent bank accounts, deposits, or electronic money; they function purely as a record of value between users of the Ridelo platform.
| Wallet Type | Owner | Nature | Withdrawable | Purpose |
|---|---|---|---|---|
| Cash Wallet | Drivers & Agents | Stores ride income, top-ups, referrals, promo rewards | ✅ (after first ride) | Receive ride payments, referral bonuses, and promo funds |
| Ride Commission Wallet | Drivers | Internal ledger for admin-fee deductions | ❌ | Used automatically to pay Ridelo’s 10 % commission per ride |
| Network Commission Wallet | Agents | Internal ledger for network commissions | ❌ | Holds agent’s share (10 % of admin fee); transferable only to downline drivers |
Funds are non-transferable outside Ridelo and cannot be exchanged for cash except where specifically stated.
Funding Sources
Top-ups through approved payment gateways or company credit.
Referral rewards (₨ 30 per verified referral).
Promo codes or user wallet-ride payments.
Transfers
Permitted only from Cash Wallet → Internal Wallet (Ride Commission Wallet).
Reverse transfers are not allowed.
Withdrawals
Available after account verification and completion of the first ride.
Minimum withdrawal ₨ 200 (subject to gateway/processing fees).
Usage
Pay Ridelo-related dues (e.g., admin commissions).
Not valid for third-party or speculative transactions.
Ride Commission Wallet (Driver):
Used to pay the platform’s 10 % admin fee automatically per completed ride (e.g., ₨ 12 on a ₨ 120 fare).
Non-withdrawable and replenished by transfers from the Cash Wallet.
Network Commission Wallet (Agent):
Records 10 % of the company’s admin fee share (₨ 1.20 in the example).
Non-withdrawable; transferable only to downline drivers’ Ride Commission Wallets for liquidity support.
Reward: ₨ 30 for each verified user or driver referral.
Lock Period: Reward remains pending until the referred driver completes at least one ride.
Once unlocked, ₨ 30 credits to the Cash Wallet and becomes withdrawable.
Agents also earn 10 % of the company admin fee from referred drivers’ rides, credited to the Network Commission Wallet.
Fraudulent referrals, fake accounts, or manipulation will lead to forfeiture and account suspension.
| Ride Type | Payment Direction | Wallet Impact |
|---|---|---|
| Cash Ride | Rider → Driver directly | No wallet impact |
| Wallet Ride | System → Driver’s Cash Wallet | Ride amount credited |
| Promo Ride | Company → Driver’s Cash Wallet | Discount compensated |
| Admin Fee (10 %) | Driver’s Ride Commission Wallet → Company | Auto-deducted |
| Agent Commission (10 % of admin fee) | Company → Agent’s Network Commission Wallet | Credited |
Agents may:
Transfer balance from Network Commission Wallet to their referred drivers’ Ride Commission Wallets.
Convert earned network commission into Cash Wallet value through internal circulation (as per company procedures).
Not transfer any wallet balance outside Ridelo.
Every wallet operation (credit, debit, transfer, or withdrawal) generates a record containing:
Transaction or Ride ID
Type (Referral, Top-up, Admin Fee, Transfer, Withdrawal)
Timestamp and status (Pending → Released → Settled)
Users can review their complete wallet history at any time inside the app.
All payments processed through PCI-DSS–compliant gateways.
Wallets are internal ledger accounts — not insured or interest-bearing.
Ridelo adheres to State Bank of Pakistan and FBR guidelines on KYC, AML/CFT, and digital payments.
Suspicious activity may trigger account suspension and regulatory reporting.
Disputes or refund requests can be submitted via support@ridelo.asia or in-app support.
Ridelo responds within 5 working days. Valid refunds are credited to the original payment method or Cash Wallet.
Wallets support payments for real-world ride services, not digital content.
No gambling, crypto, or speculative features.
Payment processing uses approved, secure third-party gateways.
The app transparently discloses all wallet operations, in line with Google Play Developer Program Policies.
All required “Financial Features Declaration” fields are completed in Play Console.
Ridelo E-hailing (Pvt.) Ltd.
P-10,Cheenab Market, Susan Road, Block Z Madina Town, Faisalabad, 38000
📧 support@ridelo.asia
📞 +92 311 444 281
By using the Ridelo app, every Rider, Driver, and Agent acknowledges and agrees to abide by this Wallet Functionality and Usage Policy, together with Ridelo’s Terms of Service and Privacy Policy.