Ridelo-Ehailing (Private) Limited
Effective Date: 27 December 2024
Registered Office:
P-10, Chenab Market, Susan Road, Block Z, Madina Town, Faisalabad 38000, Pakistan
Email: compliance@ridelo.asia
Phone: +92 3111 444 281
Ridelo-Ehailing (Private) Limited (“Ridelo”) is committed to maintaining the highest standards of platform security, financial integrity, service fairness, and user safety. This Risk & Abuse Prevention Policy is established to prevent, detect, investigate, and address all forms of abuse, fraud, misconduct, manipulation, and security threats on the Ridelo Platform.
This Policy applies to:
Riders
Drivers
Agents
Employees
Contractors
Vendors
Technology partners
All users of the Ridelo mobile application and digital services
Use of the Ridelo Platform constitutes full acceptance of this Policy.
Abuse includes, but is not limited to:
Financial fraud
Fake or manipulated transactions
Identity theft or impersonation
Bonus, referral, or promotional abuse
Chargeback exploitation
Collusion between drivers, riders, or agents
Creation of fake rides or service cycles
Data theft, unauthorized system access, or misuse
Platform interference, hacking, or API exploitation
Harassment, threats, or intimidation
Safety violations
Repeated policy violations
Any attempt to manipulate Ridelo systems for unfair advantage is considered serious misconduct.
Includes but is not limited to:
Stolen or unauthorized payment instruments
Wallet manipulation
Cashback, voucher, or bonus abuse
Artificial ride inflation
Fake withdrawal generation
Money circulation through collusive rides
Includes:
Fake account creation
Multiple account usage for abuse
Use of stolen credentials
Device spoofing
Account selling or renting
Includes:
Fake ride bookings
Driver–rider collusive transactions
Repeated intentional cancellations
Route manipulation for inflated fares
Agent-level abuse or onboarding fraud
Includes:
Reverse engineering
API manipulation
Unauthorized automation
Malware distribution
Interference with payment systems
Includes:
Harassment
Threats or intimidation
Hate speech
Physical safety violations
Deliberate service disruption
False reporting
Ridelo deploys multi-layered preventive controls including:
Identity verification and background screening
Real-time device fingerprinting
Transaction behavior monitoring
Automated fraud-detection systems
Risk-based wallet limits
Manual compliance audits
GPS and route verification
Driver and agent performance scoring
These safeguards operate continuously and in real time.
All users, drivers, agents, and partners must:
Provide accurate and truthful information
Maintain only one account unless officially authorized
Keep login credentials secure
Avoid system manipulation
Immediately report vulnerabilities or abuse
Refrain from assisting others in misconduct
Failure to fulfill these obligations constitutes a serious policy breach.
Ridelo reserves the unrestricted right to:
Monitor all platform activity
Flag suspicious behavior automatically
Freeze wallets and accounts during investigation
Restrict transactions without prior notice
Review system logs, GPS data, and device intelligence
Investigations may involve:
Transaction history review
Route and GPS audit
Communication record analysis
Agent onboarding verification
Payment source validation
Based on severity of the offense, Ridelo may impose:
Transaction reversal or balance correction
Wallet freeze
Temporary suspension
Permanent account termination
Driver or agent contract cancellation
Device-level blocks
Blacklisting from future registration
Financial recovery actions
Legal escalation where required
The following violations result in immediate permanent termination:
Proven payment fraud
Stolen identity usage
Chargeback abuse
Organized bonus manipulation
API exploitation or hacking
Data theft or leakage
Operating coordinated abuse rings
Ridelo strictly prohibits retaliation against:
Whistleblowers
Abuse reporters
Investigation participants
Any retaliation will result in immediate termination of contract or account.
Users acknowledge that:
Absolute digital security cannot be guaranteed
Platform security is a shared responsibility
Negligence leading to compromise is not acceptable
Reporting of risks is mandatory
All abuse-related disputes will be resolved using:
System logs
Wallet transaction records
Device intelligence
GPS data
Risk engine reports
Ridelo’s internal determinations shall be final and binding.
Ridelo shall not be liable for losses arising from:
User negligence
Malware-infected devices
Third-party payment gateway failures
Network disruptions
External cyberattacks
Ridelo reserves the unrestricted right to update or amend this Risk & Abuse Prevention Policy at any time. Updates will take effect immediately upon publication on the Ridelo Platform.
Violation of this Policy may result in:
Permanent account termination
Wallet confiscation
Ride earnings forfeiture
Blacklisting
Financial recovery
Legal action
✅ Final Acknowledgment
By using the Ridelo Platform, you confirm that you have read, understood, and agreed to comply fully with this Risk & Abuse Prevention Policy.