Delete My Account – Ridelo

If you no longer wish to use Ridelo, you may submit a request to permanently delete your account. Once processed, your personal data will be removed from our systems, except for information we are legally required to retain.

1. What Happens When Your Account Is Deleted

Data Permanently Deleted

The following information will be removed from Ridelo systems:

• Personal profile details (name, email, phone number)

• Account login credentials

• Ride history and general app usage data

• Ratings, reviews, and feedback submitted

• Saved preferences, settings, saved locations

• Non-financial support chat records

Data We May Retain (Legal/Regulatory Requirements)

As required under Pakistani laws (SECP, FBR, SBP, provincial transport authorities), some data must be retained for 5–7 years, including:

• CNIC and identity verification records

• Driver license and vehicle details (for Captains)

• Wallet and transaction logs

• Tax documents, invoices, and financial records

• Fraud, security, or dispute-related information

This data remains encrypted, secure, and is not used for marketing or service purposes after deletion—only for legal compliance.

2. Before Submitting a Deletion Request

Please ensure the following:

• All rides are completed

• No pending payments, bonuses, or wallet withdrawals

• All disputes or tickets are resolved

• Driver/Captain accounts (if any) are fully settled

Note: Once deleted, your account cannot be recovered, and all ride history & saved data will be permanently removed.

3. How to Request Account Deletion

Option 1 – Through the Ridelo App

1. Open the Ridelo App

2. Go to Profile → Settings → Privacy → Delete My Account

3. Enter your registered phone number

4. Verify through OTP

5. Confirm the deletion request

Option 2 – Via Email

Send an email to:

📧 support@ridelo.asia
📧 compliance@ridelo.asia

Subject: Account Deletion Request
Include the following details:

• Full Name

• Registered Mobile Number

• CNIC (last 4 digits only)

• Reason for deletion (optional)

Your request will be verified and processed within 7 working days.

4. After Your Account Is Deleted

• You will receive a confirmation SMS/email

• Your account will be permanently disabled

• You will not be able to log in or restore past data

• You may register again using the same number,
  but previous ride history and data will not be recovered

5. Need Assistance?

If you need help before deleting your account, contact us:

📧 support@ridelo.asia
📞 +92 3111 444 281

Our support team is available to guide you through the process.