Compliance Policy
Ridelo E-Hailing Pvt Ltd Compliance Policy

Ridelo E-Hailing Pvt Ltd is committed to maintaining high standards of compliance with all applicable laws, regulations, and best practices in the regions where we operate. This Compliance Policy outlines the guiding principles and procedures to ensure ethical, legal, and secure use of Ridelo E-Hailing Pvt Ltd's Services for all users, including riders and drivers.

  1. Objective
    This Compliance Policy aims to:
  • Ensure adherence to local laws and regulations, especially in Pakistan and other Asian countries.
  • Promote user safety and data protection.
  • Establish accountability mechanisms for Ridelo E-Hailing Pvt Ltd, its users, and service providers.
  • Foster trust by maintaining transparency in operations and policies.
  1. Legal Compliance
    Ridelo E-Hailing Pvt Ltd is committed to full compliance with the applicable laws of Pakistan, including but not limited to:
  • Consumer Protection Laws: Ensuring fair and transparent services for users.
  • Data Protection Laws: Protecting user data in accordance with applicable regulations.
  • Labor Laws: Fair treatment of drivers and compliance with contractual obligations.
  • Transportation and E-Commerce Regulations: Ensuring all operations meet industry standards and legal requirements.
  1. User Data Protection and Privacy Compliance
    3.1 Data Collection and Use:
    Ridelo E-Hailing Pvt Ltd collects and processes user data as per the Privacy Policy to provide and improve Services. This includes location data, contact list access, and usage data, as necessary for operational purposes.

3.2 User Rights:
Users have the right to:

  • Access their personal data stored by Ridelo E-Hailing Pvt Ltd.
  • Request rectification or deletion of their data, subject to applicable laws.
  • Opt out of non-essential data collection, such as marketing communications.

3.3 Data Security:
Ridelo E-Hailing Pvt Ltd employs commercially acceptable measures to protect user data, including encryption and access controls.

3.4 Third-Party Data Sharing:
Ridelo E-Hailing Pvt Ltd does not share user data with unauthorized third parties. Data sharing, where applicable, is limited to trusted service providers under strict confidentiality agreements.

  1. Safety and Emergency Protocol Compliance
    4.1 SOS Feature Implementation:
    The SOS feature complies with local emergency response standards, ensuring users can contact designated individuals or support teams during emergencies.

4.2 Location Permissions:
Location access is required for service functionality and complies with all data protection laws. Users are informed about permissions at the time of installation.

4.3 Driver and Rider Conduct:

  • All drivers and riders must adhere to Ridelo E-Hailing Pvt Ltd's Code of Conduct to ensure safety and professionalism.
  • Complaints regarding safety, misconduct, or harassment are investigated promptly, and appropriate actions are taken.
  1. Ethical Practices
    5.1 Transparency:
    Ridelo E-Hailing Pvt Ltd maintains transparency in pricing, cancellations, and refunds to build user trust.

5.2 Fair Treatment:

  • Drivers are provided fair earnings opportunities, clear payment structures, and support.
  • Riders are ensured equitable service access without discrimination.
  1. Anti-Corruption and Fraud Prevention
    6.1 Zero Tolerance Policy:
    Ridelo E-Hailing Pvt Ltd has a zero-tolerance policy towards bribery, corruption, and fraudulent activities.

6.2 User Responsibilities:

  • Users must provide accurate information and refrain from engaging in fraudulent activities.
  • Drivers must adhere to fair practices and avoid manipulating fares or routes.

6.3 Monitoring and Reporting:
Ridelo E-Hailing Pvt Ltd monitors transactions and user activities to detect and prevent fraud. Suspicious activities are reported to authorities as required.

  1. Training and Awareness
    Ridelo E-Hailing Pvt Ltd conducts regular training for employees, drivers, and service providers to ensure awareness of compliance requirements, including:
  • Data protection policies.
  • Safety protocols.
  • Ethical practices and anti-corruption measures.
  1. Breach and Non-Compliance
    8.1 Reporting Non-Compliance:
  • Users, drivers, or employees can report non-compliance via the in-app support system or by contacting compliance@ridelo.com.
  • Anonymous reporting is allowed to ensure a safe reporting environment.

8.2 Consequences of Non-Compliance:

  • Violations of this policy may result in suspension or termination of accounts, contracts, or employment.
  • Severe breaches may be reported to law enforcement authorities.

  1. Continuous Improvement
    Ridelo E-Hailing Pvt Ltd is committed to continuously improving its compliance mechanisms to adapt to changing regulations and industry standards. User feedback is encouraged to identify gaps and improve policies.

  2. Contact Information
    For inquiries or reports regarding compliance, contact:

  • Email: compliance@ridelo.com
  • Phone: +92-51-6033727

By using Ridelo E-Hailing Pvt Ltd's Services, you acknowledge and agree to abide by this Compliance Policy.

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