Privacy Policy
Welcome to Ridelo
This Privacy Policy outlines how Ridelo ("we," "our," or "us") collects, uses, discloses, and safeguards your information when you use the Ridelo or Ridelo Driver app. This policy complies with the requirements of Google Play and is tailored for users in Asian countries, including Pakistan. By using our services, you agree to the terms described in this Privacy Policy.
Ridelo requires location access to deliver its core services efficiently. This includes background and foreground location access to enable features such as identifying your current location and connecting you with the nearest driver.
Purpose: Location data is used for functionalities like route tracking, driver allocation, and ride coordination.
Opt-in Requirement: You will be prompted to grant location permissions during app usage. Without these permissions, some features may not function properly.
Data Use: Your location data is used solely for service-related purposes and is not shared with third parties.
Privacy Assurance: Location data remains private and secure, accessible only for app functionality.
Ridelo requires access to your contact list to support the SOS emergency feature.
Purpose: This feature allows users and drivers to add emergency contacts for quick communication in emergencies.
How It Works: Granting access enables the selection of specific contacts for the SOS feature.
Privacy Assurance: Contact list data is limited to this feature and is not used for any other purpose or shared externally.
We collect various types of information to provide, improve, and personalize our services.
Types of Data Collected
Personal Data:
Examples: Name, phone number, email address, and address details (e.g., city, state, postal code).
Purpose: Personalization and communication.
Usage Data:
Examples: Device type, browser type, pages visited, session duration, and diagnostic data.
Purpose: Service improvement and troubleshooting.
Location Data:
Purpose: Features like route optimization, driver allocation, and location-based services.
Cookies and Tracking Data:
Purpose: Enhancing user experience and monitoring session activities.
Other Data:
Examples: Demographic details (e.g., age, gender), device identifiers, or optional user-provided information.
Collected data is used for:
Delivering and maintaining services.
Enhancing customer support.
Sending updates, notifications, and promotional content.
Improving app performance and analyzing trends.
Ensuring security and fraud prevention.
Personal Data: Retained only as long as necessary for service delivery and legal compliance.
Usage Data: Retained for internal analysis to improve service quality.
We prioritize the security of your data:
Security Measures: Industry-standard measures protect against unauthorized access, alteration, or disclosure.
Data Transfer: Data may be processed on servers outside your jurisdiction (e.g., India), with safeguards in place to protect your information.
We may disclose your data only in the following scenarios:
Legal Compliance: To comply with laws or respond to law enforcement requests.
Business Transactions: In case of mergers, acquisitions, or business transfers.
Service Support: Shared with authorized contractors or affiliates assisting in service delivery.
If you are located in Pakistan or other Asian regions, you have the following rights:
Access and Correction: Request access to your data and corrections where necessary.
Opt-out: Decline promotional communications.
Consent Withdrawal: Withdraw consent for data collection through app settings at any time.
If you have questions or concerns about this Privacy Policy, please contact us:
Email: support@ridelo.com
Phone: +92-51-6033727
We are committed to protecting your privacy and ensuring a secure experience with Ridelo.